🚚 Shipping & Returns Policy

At RenoPro Co., we are committed to providing a smooth, reliable, and professional delivery experience. Please review our shipping and return guidelines below.

---

Understanding Our Return Policy Restocking Fee

• We offer local delivery across the GTA and surrounding areas.
• Delivery timelines vary depending on product availability and order volume.
• Once your order is ready, our team will contact you to schedule a delivery or pickup time.

🔹 Delivery Method (Curbside Delivery)

• All deliveries are curbside only.
• This means items will be delivered to:
  • Your driveway, or
  • Inside your garage (if accessible at time of delivery)
• Our team is not responsible for bringing items inside the home, upstairs, or into specific rooms.

---

🔹 Delivery Requirements

• A signature is required upon delivery or pickup to confirm receipt of goods in acceptable condition.
• Customers must ensure safe and clear access to the driveway or garage.
• If no one is available to receive the order, additional delivery fees may apply for rescheduling.

---

🔹 Inspection Upon Receipt

• Customers must inspect all items at the time of delivery or pickup.
• Any visible damage, defects, or missing items must be reported immediately and noted at the time of signing.

---

🔄 Returns & Exchanges

We stand behind the quality of our products and aim to ensure customer satisfaction.

• Returns are accepted within 7 days of delivery or pickup.
• All approved returns are subject to a 25% restocking fee.
• Items must be unused, uninstalled, and in original packaging to qualify for a return.

🔹 Non-Returnable Items

• Custom or special-order products
• Installed or used items
• Items damaged after pickup or delivery

---

⚠️ Important Conditions

• Once the product has been signed for, it is considered accepted in good condition unless otherwise noted at delivery.
• RenoPro Co. is not responsible for damages reported after delivery that were not documented at the time of receipt.
• Customers are responsible for transportation costs associated with returns, unless otherwise agreed.

---

💼 Order Cancellations

• Orders may be canceled before dispatch or pickup scheduling.
• Once an order has been processed or prepared, cancellation may be subject to fees.

---

📞 Need Assistance?

Our team is here to help. For any questions regarding your order, delivery, or returns, please contact us:

RenoPro Co.
📧 support@renoproco.com
📞 289-637-6304

---

✨ Our Commitment

We pride ourselves on offering high-quality products, transparent policies, and dependable service. Your satisfaction is our priority, and we’re here to ensure your experience with RenoPro Co. is seamless from start to finish.

 

What is a Return Policy Restocking Fee?

 

 

A return policy restocking fee is a charge applied when customers return products to cover the cost of inspection, repackaging, and restocking items. This fee helps businesses manage returns efficiently while keeping prices fair for all customers. Understanding this fee is essential before making a purchase to avoid unexpected costs. Our return policy restocking fee is designed to be transparent and reasonable, ensuring customers receive full information about potential charges associated with returns.

 

 

How the Restocking Fee Affects Your Returns

 

 

When you decide to return an item, the restocking fee lowers the total refund amount since it covers the expenses incurred from handling the returned product. Not all returns are subject to this fee; it typically applies to items that are non-defective and returned for reasons such as buyer’s remorse or ordering errors. By clearly outlining when the restocking fee applies, we aim to provide a fair return process that protects both our customers and our business.

 

 

Important Tips for Avoiding the Restocking Fee

 

 

To avoid paying a return policy restocking fee, carefully review product details and sizing before purchasing. If the item is damaged or defective, returns are usually exempt from this fee. Communicating with our customer service team promptly can help determine if your return qualifies for a waiver. Additionally, returning products in their original condition and packaging within the allowed return period increases the likelihood of a full refund without fees.